We wish to inform you that our courier services are currently experiencing possible delays due to snow and ice across the UK with Scotland deliveries being most affected. .  This may result in a delay to your order being received but please rest assured it will be with you as soon as possible.   No compensation will be offered for deliveries not arriving within the standard delivery times for your area.

We appreciate your patience and understanding during this time. If you have any questions, please don’t hesitate to contact our customer service team.

Sorry we are unable to deliver to BFPO addresses.  Delivery to Highlands of Scotland and restricted postcodes are calculated at checkout 

We aim to deliver orders within the delivery timescales specified but these are not guaranteed. If delivery is delayed due to any cause beyond our control, the delivery date will be extended by a reasonable period.

When purchasing for a special occasion or if you are arranging for a third-party contractor to build your purchase, please ensure that your delivery date allows sufficient time to fully check your purchase and contact us should you find any discrepancies. We do not offer compensation for late delivery of orders or any subsequent costs incurred. We will however strive to rectify any issues in a timely manner.

We will deliver goods to your specified address where reasonably practicable. The delivery window is between 8am and 6pm unless a timed delivery service has been purchased. You can request that your order is left in a specified safe place, but we cannot accept liability for any loss or damage to the goods once they have been delivered in accordance with your instructions.

Please be advised that some of our products are delivered in packaging with images of the contents.  We are unable to deliver in plain packaging so if ordering for a present please bear this in mind.